Privacy Policy

Hydrix Water Heaters & Plumbing is committed to protecting the privacy of our customers and website users. This Privacy Policy explains the types of information we collect, how we use it, how we safeguard it, and your rights regarding your data. By using our website, services, or communicating with us, you agree to the practices described in this Policy.

 

Consent

By accessing or using our services, you consent to the collection, storage, use, and disclosure of your information as described in this Policy. Whether or not you create an account with us, this Policy applies to all users of our website and services.

 

Information We Collect

We may collect two types of information:

Personal Information: Information that identifies you as an individual, such as your name, address, phone number, and email address.
 

Non-Personal Information: Data that does not directly identify you, such as browser type, referring/exit pages, device information, and general usage data.
 

We may also use cookies and similar technologies to improve your browsing experience. You can disable cookies in your browser settings, but some features may not function properly.

 

How We Use and Share Information

Personal Information: We use your personal information to provide plumbing and water heater services, process payments, schedule appointments, and communicate with you. We do not sell, rent, or trade your information to third parties. However, we may share information with trusted vendors and service providers as necessary to complete transactions or deliver services.
 

Non-Personal Information: We may use non-personal data to improve our services, track website performance, and analyze trends. This information may be shared in aggregate form with partners or for business insights.
 

We may disclose personal information if required by law, or if necessary to protect our company, customers, or others.

 

Data Protection

We use industry-standard practices and reasonable safeguards to protect your personal information. However, no system is completely secure, and by using our services, you acknowledge and accept this risk.

 

Your Rights

You may opt out of promotional emails at any time by following the unsubscribe instructions included in our messages. Please note that we may still send you administrative or service-related communications.

 

Age of Consent

Our services are intended for adults. By using our services, you represent that you are at least 18 years old.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

 

Merger or Acquisition

If Hydrix Water Heaters & Plumbing undergoes a business transfer, such as a merger or sale of assets, your information may be part of the transferred assets, in accordance with this Policy.

 

SMS Privacy Policy

Hydrix Water Heaters & Plumbing values your privacy and is committed to protecting your SMS communication data.

Collection and Use of SMS Data

When you communicate with us via SMS, we may collect:

Your phone number
 

Message content
 

This information is used only to respond to inquiries, send appointment reminders, billing information, and provide customer support.

Protection of SMS Data

We apply industry-standard security measures to protect SMS data from unauthorized access or misuse.

Disclosure of SMS Data

We do not sell or share SMS data with third parties, except when required by law.

Your Rights

You may request to access, correct, or delete your SMS data unless we are legally required to retain it.

Retention Policy

We retain SMS data only as long as necessary for business purposes or legal compliance.

 

SMS Terms & Conditions

By opting in to receive SMS messages from Hydrix Water Heaters & Plumbing, you agree to the following:

Consent for SMS Communication
 

Phone numbers provided will not be shared with third parties for marketing purposes.
 

Types of SMS Communications
 

Appointment reminders
 

Service updates
 

Billing and payment notifications
 

Message Frequency
 

Frequency may vary depending on services but may include up to 15 messages per week.
 

Fees
 

Standard carrier message and data rates may apply.
 

Opt-In Methods
 

By requesting SMS communication through phone, website forms, or service interactions.
 

Opt-Out Instructions
 

You can opt out at any time by replying STOP to any SMS message, or by contacting us directly.
 

Help
 

Reply HELP or contact us at949-431-2381 for assistance.
 

 

Contact Us

If you have questions about this Privacy Policy, wish to update your information, or withdraw your consent, please contact us at:

📧 hydrixplumbing@gmail.com
📍 Hydrix Water Heaters & Plumbing

Last Updated: 2025